Sales Policy

Effective Date: January 8, 2025

This Sales Policy governs all purchases made from Lynxsonali through our website lynxsonali.com. By placing an order with us, you agree to the terms outlined below.

1. Ordering

  • Order Placement: To place an order, select your items, add them to your cart, and proceed through the checkout. When you place an order, it is considered to be an offer to purchase.

  • Order Confirmation: You will receive an email confirming we have received your order. This confirmation doesn’t guarantee acceptance of your order, but acknowledges we received it. Please ensure that your email address is correct.

  • Order Acceptance: We may accept or reject orders for any reason, including product availability, pricing errors, or suspicion of fraud. We will inform you promptly if we reject your order and provide a refund where appropriate.

  • Inventory: Orders are subject to product availability. We work to keep inventory accurate, but if an item is out of stock, we’ll let you know, offering options for a refund, replacement, or backorder.

  • Pricing: All prices are in U.S. dollars and can change without notice. The price you see during purchase is what you will pay, but prices may vary if you cancel and reorder. The prices displayed on the website may not include shipping or sales tax. These will be calculated during the checkout process.

  • Sales Tax: Applicable sales tax will be added to your order based on your shipping location, as required by law. You are responsible for all applicable taxes.

  • Promotional Codes: Promotional codes may have specific terms and conditions. Only one promotional code may be applied per order. Review each promotion carefully before use, as some codes have limited availability or duration.

  • Quantity Limits: We reserve the right to place limits on the quantities of products purchased per order, per customer, or per household.

2. Payment

  • Payment Methods: We accept various payment methods, listed during checkout, which may include major credit/debit cards, and digital wallets such as PayPal.

  • Payment Processing: All payments are processed via secure third-party payment gateways. We do not store your payment details. We utilize encryption and other security measures to keep your payment data secure.

  • Payment Authorization: We start processing your order after payment authorization. Your order may be cancelled if authorization fails.

  • Billing Information: Ensure your billing information is accurate. We can cancel orders if the information isn’t verifiable or incorrect. We may contact you for additional information if we believe there are any issues with your billing information.

  • Fraud Prevention: We may use fraud protection measures and may ask for extra verification if we suspect any fraudulent activity.

3. Shipping and Delivery

  • Shipping Policy: See our Shipment Policy for detailed information on shipping costs, methods, and delivery times.

  • Delivery: While we aim to deliver within estimated times, there may be delays due to factors beyond our control.

  • Delivery Inspection: Please check items upon delivery for damages or defects. Contact us right away if you find issues.

  • Large Furniture Items: Be prepared for the receipt of larger furniture, including clearing pathways and making sure there are enough people to lift and move it into place.

  • Third-Party Delivery: In some cases, we may use reputable third-party delivery companies. We will provide you with all of the information needed, if a third party is used.

4. Returns and Refunds

  • Return Policy: See our Refund and Returns Policy for details on the return process and refund eligibility.

5. Warranty

  • Warranty Information: We provide a limited warranty on our products. Warranty information is provided on each individual product. The warranty typically covers manufacturing defects, but does not cover misuse, accidents, negligence, or normal wear and tear.

  • Warranty Claims: Contact customer support for warranty claims, including proof of purchase and defect descriptions. We may ask for images or videos to further support your claim.

6. Errors and Inaccuracies

  • Website Information: We try to be accurate, but errors may occur. We can correct errors or cancel orders based on incorrect information.

  • Typographical Errors: If a product’s price is incorrect due to a typo, we can refuse or cancel orders, even if they’ve been confirmed and paid. We will contact you as soon as possible if this occurs.

7. Intellectual Property

  • Content Ownership: All website content (text, graphics, logos, images) belongs to Lynxsonali or its content suppliers and is protected by intellectual property laws.

8. Modifications to Sales Policy

  • Policy Updates: We can update this Sales Policy anytime, posting changes here. It’s your job to review it regularly. Continued website use indicates acceptance of the updated policy.

9. Contact Us

If you have questions about our Sales Policy, contact us: